Complaint about your stay at Van der Valk

We do our best to make your stay at Van der Valk as pleasant as possible! Unfortunately, it may happen that your stay has not been entirely to your liking.

If you have a complaint during your stay at one of our hotels, please contact the hotel reception. This way, you give the hotel the opportunity to resolve the complaint immediately.  

If you have a complaint after your stay at one of our hotels, we recommend that you contact the hotel directly to report it. Van der Valk does not have a central headquarters. Each hotel is responsible for handling its own complaints. You can find the contact details of the relevant hotel on the hotel's contact page. Van der Valk hotels strive to resolve your complaint as best as possible.

An overview of all Van der Valk establishments can be found at: https://www.valk.com/en/hotels

Complaint or question about the Valk Loyal program

For complaints or questions about the Valk Loyal program, you can send an email to: loyal@valkservices.nl
More information about the Valk Loyal program can be found at: https://www.vandervalk.nl/en/valk-loyal

Complaint or question about your Valk Giftcard

Complaints about the Valk Giftcard can be sent to: giftcard@valkservices.nl.
More information about the Valk Giftcard can be found at: https://www.vandervalk.nl/en/valk-giftcard

Feedback on the hotel website

If you encounter any issues on the website, you can report them via feedback@valkinternet.nl
Please describe in as much detail as possible what issues you are encountering, if possible with the help of screenshots and/or the URL of the website where you are experiencing problems.

Reporting complaints via the ODR platform.

From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at: http://ec.europa.eu/odr. If the complaint has not been dealt with elsewhere, you are free to submit the complaint via the platform of the European Union.